FAQ
❓ Frequently Asked Questions
Got a question? We’ve got answers.
🧼 Product Questions
Q: Are your cleaning products eco-friendly?
A: Yes! Our dish soap and paper towels are designed with sustainability in mind — minimal ingredients, recyclable packaging, and reduced waste in every use.
Q: Are your paper towels made from recycled materials?
A: Yes. We use 100% recycled paper content in our paper towels — soft, strong, and eco-responsible.
Q: Is your dish soap safe for sensitive skin?
A: Our formula is tough on grease but gentle enough for regular household use. While we avoid harsh ingredients, test on a small area first if you have skin sensitivities.
🚚 Shipping Questions
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days and arrive in 3–5 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all U.S. orders over $35.
🔁 Returns & Refunds
Q: Can I return a product I’ve used?
A: Unfortunately, we cannot accept returns on used products for hygiene reasons. Only unopened, unused items may be returned within 14 days.
Q: How do I request a refund or return?
A: Email us at roomroutine.support@gmail.com with your order number, and we’ll walk you through the process.
🛒 Order Questions
Q: I didn’t get my tracking number. What do I do?
A: Tracking numbers are emailed when your order ships. If you didn’t get one, check your spam folder or contact us directly.
Q: My order arrived damaged — what now?
A: Send us a photo of the damaged item within 3 days of delivery, and we’ll make it right.
📩 Still have questions?
Reach out at roomroutine.support@gmail.com — we respond within 1–2 business days.